Are you energized by simplifying complex HR processes in a modernized, technology-enabled service model? Do you have a track record of standardizing operations, owning escalations with sound judgment, and partnering with managed service providers to deliver a great employee experience? If so, we want to speak with you!

We are currently seeking a Manager, H2R Operations, to join our Hire to Retire organization in Richmond, VA, or we are open remote work arrangements. Must be willing to travel, approximately 25%.

The Manager, H2R Operations, plays a critical leadership role in shaping how employee transactions are handled across the employee lifecycle in a modernized global business services model. You will own the end-to-end design, standardization, and continuous improvement of Hire to Retire (H2R) Operations processes—ensuring they are scalable, compliant, and positioned for automation and AI enablement—while serving as a key decision-maker on complex escalations and risk-based judgments.

What you will be doing:

• Own and govern end-to-end H2R Operations processes across the employee lifecycle, including employee movement, data updates, and separation/offboarding.
• Lead standardization and continuous improvement of H2R processes to support scalability, automation, and AI enablement across the enterprise.
• Serve as the secondary escalation point for complex, high-risk operational issues, balancing employee experience, compliance, and efficiency.
• Oversee managed service provider performance through SLA monitoring, quality metrics, and root-cause resolution of systemic defects.
• Partner with technology teams to advance SuccessFactors Employee Central and ServiceNow HRSD enhancements aligned to process outcomes.
• Act as control owner for key SOX controls, ensuring data accuracy, audit readiness, and effective governance across H2R Operations.
• Lead and develop team members, fostering a culture of operational excellence, ownership, and thoughtful risk management.
  
  

We want you to have:

• Bachelor's degree required, Business, Human Resources, Information Systems, or a related field preferred.
• 5+ years’ experience in HR Operations process optimization and standardization at enterprise scale.
• Hands-on experience with SuccessFactors Employee Central and ServiceNow HR Service Delivery preferred.
• Experience partnering with managed service providers on operational delivery preferred.
• Strong analytical and process-design skills, translating complexity into clear, actionable decisions.
• Sound judgment and comfort making risk-based decisions in ambiguous, high-stakes situations.
• Prior people leadership experience with strong stakeholder-influencing skills across HR, technology, and vendors preferred.