Together We Innovate. Together We Change.

Do you want to work in a world‑class manufacturing facility and lead work that directly impacts the quality and safety of a nationally recognized product brand? If so, we have an opportunity for you.

We are seeking a Specialist, Support Line Support to join the US Smokeless Tobacco team in Richmond, VA. In this role, assist production departments in order to fulfill business unit objectives that are linked to factory/manufacturing goals and strategy through continuous process improvements.

What you will be doing:

• Analyzes key measures and contributing factors to identify problems/validate root causes, communicate findings, and propose options/recommendations to business unit teams
• Works directly with teams to standardize the scheduling, design, and execution of work processes and their ongoing monitoring/improvement
• Evaluates, develops and improves processes to clearly connect and communicate schedule status, changes, and work flows to Natural Work Teams and business units
• Translates changes in business unit/departmental processes to align supporting work processes and assure improved performance
• Provides/performs required work process approval or authorization for critical processes within business units
• Serves as team liaison to customers/suppliers within or of business units
• Provides coaching on and development of problem solving/continuous improvement skills to enhance capability of Natural Work Team members

What we want you to have:

• Bachelor's degree or equivalent experience in technical/business field.
• Three years experience in a manufacturing environment with familiarity in principles and concepts of Quality Systems/ISO/Lean
• Demonstrated ability to manage multiple priorities and successfully fulfill/execute multiple requests
• Demonstrated proficiency in software and database applications to manage data and develop reporting tools and information
• Demonstrated ability to work in a collaborative, matrixed environment with multiple customers and varied needs
• Understanding of Lean tools, thinking, and techniques with experience in problem solving techniques/statistical analysis
• Must be able to safely perform the duties within a general office and all areas of the manufacturing environment.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $80,800.00 - $118,750.00.    

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you — with flexible and remote options that fit your world, not the other way around.
• Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work – annual merit increases and performance bonus
• A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back — paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.